Frequently Asked Questions
My order
Our processing time is 1-2 working days and the transit time is 4-6 working days. The estimated delivery time is 5-8 working days. Please read more about our shipping policy here.
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it may occasionally happen that an order is delayed in the delivery process. You can check the status of your order via the following link:
Track your order
Have you not received anything 3 days after the expected delivery time? Please contact us.
As we work with different product sizes, products may be shipped separately from each other. If items are missing from your order, you will usually receive them after 2-3 working days.
We apologise for the inconvenience.
Returns & refunds
Yes. You can return any order to us within 30 days without giving any reason. However, please contact customer service first to check if the return product still meets the requirements to be returned.
This is absolutely possible, but please contact customer service first to make sure your product is still in good condition to be returned. As a customer, you are responsible for shipping costs when returning our products!
If your order is approved and you are not satisfied, you can exchange or return it within 30 days of receipt. Products must be returned in original condition with labels and tags attached. The product must not contain any signs of use.
After you have contacted our customer service and confirmed that your product still meets the quality requirements, we will send you the return form.
A return shipment must always include a Track & Trace code. The sender is always responsible for the shipment.
Once we have received your returned items, we will ensure that the purchase amount is credited to your account within 2 days.
Shipping & delivery
We do not charge shipping costs, shipping is always FREE within Australia!
On this page 'Track your order', you can enter your e-mail address and order number to track your package.
From the moment your parcel has arrived at the mail-order company, Track and Trace information is available. Keep in mind that there may be some delay in between.