Payment policy

1. Accepted Payment Methods

At NordSpur, we offer a range of secure and convenient payment options to make your shopping experience smooth and stress-free. We accept the following methods:

  • Credit Cards: Visa, Mastercard, Maestro, American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

2. Payment Processing

  • Full payment is required at the time of purchase.
  • Orders will be processed and dispatched only once payment is successfully received.
  • If a payment is declined or fails, the order will not be confirmed.

3. Prices & Currency

  • All prices on the NordSpur Australia site are displayed in Australian Dollars (AUD).
  • Prices may change without prior notice.
  • Any applicable taxes and shipping fees are calculated at checkout.

4. Secure Payment Processing

  • NordSpur uses industry-standard SSL encryption and trusted payment gateways to ensure your payment is safe and secure.
  • We do not store your credit card or payment details.

5. Refunds & Chargebacks

  • Refunds are handled in line with our Return & Refund Policy.
  • If you’re experiencing an issue, please reach out to us first at support@nordspur-melbourne.com – we’re here to help.
  • Unjustified chargebacks will be formally disputed.

6. Fraud Prevention

  • NordSpur reserves the right to cancel or place a hold on any order if fraudulent or unauthorised activity is suspected.
  • For high-value transactions, we may request additional verification to protect you and your account.

Information about the website operator:

Name of the managing director: NordSpur Melbourne

Company registration number: 90942043

VAT identification number: NL865503758B01

Email: support@nordspur-melbourne.com

Registered office address: Meerkoetweide 14, 3403 AL IJsselstein, Netherlands

You can reach us by email at: support@nordspur-melbourne.com, or visit our contact page, or check out our frequently asked questions.

Our customer service opening hours (GMT+10):
Monday to Friday: 8:00am – 6:00pm
Saturday: 9:00am – 5:00pm
Sunday: closed

We will do our best to respond to your email within 1-2 business days.

Free shipping

We offer free shipping on all orders

Customer service

Our customer service is available 6 days a week (GMT+10):

Monday to Friday: 8:00am – 6:00pm
Saturday: 9:00am – 5:00pm
Sunday: closed

We aim to respond in 1-2 business days.

Secure payment

We offer secure payments via PayPal, Credit Card (Visa, Mastercard, Maestro and American Express), Apple Pay & Google Pay and Shop Pay.