Payment policy

1. Accepted Payment Methods

At NordSpur, we offer a range of secure and convenient payment options to make your shopping experience smooth and stress-free. We accept the following methods:

• Credit Cards: Visa, Mastercard, Maestro, American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

2. Payment Processing

• Full payment is required at the time of purchase.
• Orders will be processed and dispatched only once payment is successfully received.
• If a payment is declined or fails, the order will not be confirmed.

3. Prices & Currency

• All prices on the NordSpur Australia site are displayed in Australian Dollars (AUD).
• Prices may change without prior notice.
• Any applicable taxes and shipping fees are calculated at checkout.

4. Secure Payment Processing

• NordSpur uses industry-standard SSL encryption and trusted payment gateways to ensure your payment is safe and secure.
• We do not store your credit card or payment details.

5. Refunds & Chargebacks

• Refunds are handled in line with our Return & Refund Policy.
• If you’re experiencing an issue, please reach out to us first at support@nordspur-melbourne.com – we’re here to help.
• Unjustified chargebacks will be formally disputed.

6. Fraud Prevention

• NordSpur reserves the right to cancel or place a hold on any order if fraudulent or unauthorised activity is suspected.
• For high-value transactions, we may request additional verification to protect you and your account.

Information about the website operator:

Name of the managing director: NordSpur Melbourne

Company number: 90942043
VAT identification number: NL865503758B01

Email: support@nordspur-melbourne.com

Address: Meerkoetweide 14, 3403 AL IJsselstein, Netherlands

You can reach us by email at: support@nordspur-melbourne.com, or visit our contact page, or check out our frequently asked questions.

Our customer service opening hours:
Monday to Friday: 8:00 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 5:00 p.m.
Sunday: closed

We will do our best to respond to your email within 1-2 business days.